Ocean - The Original Softee Cone

Exchanges

We provide size exchanges within 10 calendar days, only if the returned cone has never been used and is in brand new condition. Please review our sizing chart carefully and take your dog's measurements before making your purchase. To make an exchange, please email us at hello@softeecone.com so we can assist you.

Refunds

We offer full refunds within 10 calendar days on cones that are unused and unworn. Items must be shipped back to us in the original packing box and bag they came in. We cannot provide refunds on cones that have already been used by your pet or show any signs of wear and tear.

Please supervise your pet when they are wearing it and do not leave your pet unattended. They are not to be used as toys and should be stored away when not in use. Unfortunately, we will not be able to replace cones that have been damaged through misuse.

To return your purchase, please email us at hello@softeecone.com so we can assist you.

We use USPS as our preferred method of shipping. For any states within the United States outside of Hawaii and Alaska, we offer free USPS Standard Shipping (5-7 Business Days) and USPS Priority/Expedited Shipping (2-3 Business Days) for a $5 flat rate at checkout.

For Alaska and Hawaii, we only offer USPS Priority/Expedited Shipping (2-3 Business Days) for a $10 flat rate.

Orders received after 12:00PM PT/3:00PM ET will ship out the following Business Day.

Currently, we only ship within the US. We would love to ship to other countries but because we are a small business, shipping costs would not be feasible at this time. However, if you are really interested in making a purchase, please email us directly at hello@softeecone.com and we'll see what we can do to help!

Be sure to select the correct cone size for your pet based on the chart provided in product images. We strongly recommend using a soft measuring tape to measure your:  1) pet's neck circumference and 2) length between the tip of the nose to the base of the neck (neck-to-nose). 

1) If you do not have access to soft measuring tape, simply take a piece of string and wrap it tightly around your pet's neck and mark on the string where it meets the end. Then, lay it flat against a ruler or yardstick to get the measurement in inches.

The velcro we use is extra strong, which means you can lay the strips either directly on top of each other vertically, or diagonally to accommodate your pet's neck size. 

2) To get the measurement for the length between the tip of the nose to the base of the neck (neck-to-nose), simply have your pet look sideways or have them lay down. Then, using a ruler or the string method above, start measuring from where their collar would typically sit at the base of their neck to the tip of their nose.

The standard recommendation is that the width of the cone should be at least as long as the neck-to-nose distance so that it helps prevent them from being able to nip at their hind legs. However, it depends on where the vulnerable area is located on their body. 

If you need help with sizing, please feel free to email hello@softeecone.com so that we can assist you! Use "Size Support" in your email subject line.